General terms and conditions
- GENERAL PROVISIONS
the. The General Hotel Terms and Conditions (hereinafter T&C) summarize the contractual content on the basis of which Open Hotel (6600 Szentes, Örvény sor 1.), hereinafter referred to as the Service Provider, generally concludes an accommodation contract with its Guests.
b. Individual conditions are not part of these General Terms and Conditions, but they do not exclude the conclusion of separate, special agreements with travel agents and organizers, sometimes with different conditions suitable for the given business.
2. CONTRACTING PARTIES
the. The services provided by the Service Provider are used by the Guest. If the Guest places the order for the services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contractual parties (hereinafter: Parties).
b. If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.
3. METHOD AND TERMS AND CONDITIONS OF REQUESTING THE SERVICE
the. Upon the Guest's verbal or written request for an offer, the Service Provider will send a written offer. If no response is received within 24 hours of sending the offer, the Service Provider's offer will cease to be binding.
b. The Agreement is created solely by the written confirmation of the Guest's reservation in writing sent by the Service Provider, and is therefore considered a written Agreement.
c. A verbal reservation, agreement, amendment, or its verbal confirmation by the Service Provider does not constitute a contract.
d. The Agreement on the use of accommodation services is for a specific period of time.
e. The prior consent of the Service Provider is required for the extension of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the already performed service.
f. The condition of using the accommodation service is that the Guests prove their identity in accordance with the legal regulations before occupying the room. No one can stay in the hotel without notification.
g. If the guests do not have a written confirmation, the use of the services is possible after the financial performance. - Our hotel requests an advance payment of 50% for all bookings for prime and high season periods. The reservation is considered finalized when the advance payment has been received on the hotel's account. If the advance payment is not received by the previously specified time (within 5 working days), the reservation will be cancelled.
4. START AND END OF THE ACCOMMODATION / CHECK-IN; CHECK-OUT/
the. The Guest has the right to occupy the rented premises from 14:00 on the agreed day.
b. In the event that the Guest does not appear by 6:00 p.m. on the agreed day, the Service Provider has the right to withdraw from the contract, unless a later arrival time has been stipulated.
c. If the Guest has paid an advance, the room(s) will remain reserved until 12:00 noon the next day at the latest.
d. The Guest must leave the room by 10:00 a.m. on the day of departure.
e. Depending on the occupancy of the hotel, early arrival and late departure are available for a fee.
5. EXTENSION OF ACCOMMODATION
the. The prior consent of the Service Provider is required for the Guest to extend the stay.
b. If the Guest does not vacate his room by 10:30 a.m. on the day indicated as the day of departure at check-in and the Service Provider has not previously agreed to the extension of the stay, the Service Provider is entitled to invoice the room price for an additional day and at the same time the Service Provider's obligation to provide services ceases .
6. PRICES
the. The current list prices of the hotel are posted on the information board in the hotel lobby. The price lists of other services are located in the respective hotel department.
b. The Service Provider may change its advertised prices without prior notice (for example, due to package prices or other discounts). The Service Provider's current prices can also be found on the hotel's website (www.openhotel.hu).
c. The Guest can always receive information about the price of the services before starting the service at the hotel reception.
d. When announcing the prices, the Service Provider indicates the tax content of the prices (VAT, IFA) valid at the time of the offer, regulated by law. The published prices include the statutory VAT, but do not include the tourist tax, which must be paid on site. The Service Provider will transfer the additional charges due to the amendment of the applicable tax law (VAT, IFA) to the Contracting Party, subject to prior notification.
7. OFFERS, DISCOUNTS
the. Current offers and discounts are announced on the hotel's website. The advertised discounts always apply to individual room bookings.
b. The advertised discounts cannot be combined with any other discounts.
c. In the case of reservations of the Service Provider's products subject to special conditions, group reservations or events, the terms and conditions set forth in an individual contract are established.
8. CHILD DISCOUNTS
the. For children - in the case of accommodation in a room shared with their parents - we provide the following accommodation and meal discounts:
- 0 – 3.99 years old 100%
- 4 - 13.99 years old 50% discount from the room price per person.
- The request for an extra bed must be agreed with the service provider in advance, at the same time as the reservation.
CANCELLATION POLICY
the. If the hotel has not specified other conditions in its offer, the cancellation and modification conditions are as follows:
- in case of cancellation within 72 hours prior to the confirmed day of arrival, the penalty amount is 50% of one night's accommodation,
- in case of cancellation within 24 hours before the confirmed day of arrival, the penalty amount is 100% of one night's accommodation.
- If the Contracting Party is a business organization (including business associations, social organizations, churches, municipalities, local government institutions, state organizations and their institutions, etc.), the Contracting Party/Customer is also obliged to pay the penalty due in the event of cancellation to the Service Provider if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the customer.
- If the Contracting Party secured the use of the accommodation services by paying in advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will enforce the entire amount of the advance payment specified in the Contract as a penalty. In this case, the accommodation will be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's service obligation will cease.
d. If the Contracting Party has not ensured the use of accommodation services by advance payment, credit card guarantee, or in other ways stipulated in the Contract, the Service Provider's service obligation shall cease after 18:00 local time on the day of arrival.
10. METHOD OF PAYMENT, GUARANTEE
the. The consideration for the ordered services can be paid on the spot in cash (in HUF or Euro), with a bank card marked as accepted by the Service Provider, or by bank transfer.
b. In the case of bank transfer - unless otherwise stipulated in the agreement with the Service Provider - the Guest is obliged to transfer the consideration for the ordered services to the hotel's bank account before the specified date of arrival in such a way that the given amount is credited to the hotel's bank account by the day of arrival or the transfer is made by the Guest's account holder's financial institution is confirmed by an irrevocable statement confirming that the transfer has taken place.
c. Other payment methods on site: OTP, MKB, K&H Széchenyi Pihenőkártya, vouchers issued by the hotel and/or its contracted partner.
11. REFUSAL TO PERFORM THE CONTRACT, TERMINATION OF THE SERVICE OBLIGATION
the. The Service Provider is entitled to terminate the Agreement for accommodation services with immediate effect, thus refusing to provide the services, if:
- the Guest does not use the room or the facility as intended;
- the Guest does not vacate his room by 10:30 a.m. on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to extend the stay;
- the Guest behaves in an objectionable and rude manner with the security and order of the accommodation, its employees, is under the influence of alcohol or drugs, displays threatening, insulting or other unacceptable behaviour;
- the Guest suffers from an infectious disease;
- If the Agreement between the parties is not fulfilled due to force majeure, the agreement will be terminated.
12. PLACEMENT GUARANTEE
the. If the Service Provider's hotel cannot provide the services included in the Contract due to its own fault (e.g. overcrowding, temporary operational problems, etc.), the Service Provider is obliged to arrange the Guest's accommodation immediately.
b. The Service Provider is obliged to provide/offer the services included in the contract, at the price confirmed therein, for the period stipulated therein - or until the obstruction is removed - at another accommodation of the same category. All additional costs of providing substitute accommodation are borne by the Service Provider.
c. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation option offered to him, the Contracting Party may not make a subsequent claim for compensation.
13. RIGHTS OF THE GUEST
the. By concluding the accommodation service contract, the Guest acquires the right to the usual use of the rented premises, as well as to the usual use of the facilities of the accommodation facility made available to Guests as usual and without special conditions, as well as to the usual service during the opening hours corresponding to the announcement.
b. The Guest may make a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. During this period, the Service Provider undertakes to handle complaints sent to him with written confirmation (or recorded by him in the protocol). The service provider handles any complaints individually. The Guest can make a complaint in writing at the following address and contact details:
Open Hotel
6600 Szentes, Orvény row 1.
E-mail: info@openhotel.hu
14. GUEST'S OBLIGATIONS
the. Payment of the agreed fee: due by the deadline specified in the confirmation or upon completion of the accommodation service contract.
b. In the event that Guests bring food or drinks into the hotel and consume them in public areas, the Service Provider is entitled to charge a fair fee for them (so-called "corkage" for drinks). It is forbidden to take out food/beverage from the hotel's catering industry units to hotel guests.
c. The consent of the Service Provider must be obtained before putting into operation electrical devices brought to the accommodation by the Guests, which are not part of the usual travel needs.
d. Hotel guests' vehicles can park free of charge in our uncovered and guarded parking lot. The Service Provider shall not be liable for any damage caused to the vehicles parked in the parking lot and to the objects placed in them (including, for example, but not limited to: breaking into the vehicle and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). The hotel is not responsible for valuables left in the rooms, they use the safes at the reception.
e. In the parking lot, you must drive according to the regulations of the KRESZ. The permitted speed of vehicles is 20 km/h.
f. Please dispose of the garbage in the garbage containers located on the hotel grounds and in the rooms. It is not possible to move furniture out of the room or the building.
g. The hotel guest may use the tools and equipment on the hotel premises solely at his own risk, subject to mandatory compliance with the instructions in the posted use/management instructions.
h. XLII of 1999 on the protection of non-smokers. pursuant to the implementation of the law, from January 1, 2012, the hotel is a non-smoking facility. According to this, smoking is prohibited in the hotel's closed rooms (including guest rooms), public areas, and the entire open area of the hotel (including terraces, balconies, parking lot, etc.). The hotel placed the signs calling for the obligation to comply with the referenced legislation in the areas required by the legislation. The hotel's employees are entitled to warn guests and any other person staying on the hotel premises to comply with the law and to stop illegal behavior. The guests and any person staying in the hotel area are obliged to comply with the law and to comply with any notice. If, due to the illegal behavior of any guest or other person staying on the hotel premises, the hotel operator is fined by the competent authority based on the cited legislation, the operator reserves the right to pass on the amount of the fine to the person who has shown illegal behavior, or to demand its payment from him. demand it.
i. In the event of a fire, please notify the reception immediately.
j. Guests who share the rooms and the hotel's shared equipment and furnishings are jointly and severally liable for any damage caused by improper use.
k. Fireworks brought by hotel guests and other activities requiring a permit require the written consent of the hotel, as well as the acquisition of official permits by hotel guests.
l. The Guest shall ensure that children under the age of 14 under his responsibility stay in the Service Provider's hotel only under the supervision of an adult.
m. The Guest must immediately report the damage to the hotel and provide the hotel with all the necessary data to clarify the circumstances of the damage and possibly to record a police report/police procedure.
n. The Guest expressly acknowledges that the hotel operates a closed-circuit camera system in the common areas of the hotel (excluding restrooms, but including the car park and external areas directly belonging to the hotel) for property protection reasons, the recordings of which will be deleted based on the relevant legal regulations.
He. Before using the service, the guest arriving at the hotel is obliged to prove himself/herself, in the framework of which he/she must hand over the documents necessary for his/her personal identification / identity card or driver's license and address card, passport in the case of a foreigner / to the receptionist together with his/her statement of consent to data processing. If the guest cannot be identified, the hotel may refuse the hotel service.
IMPORTATION OF ANIMALS
Animals (dogs, cats) cannot be brought into the hotel. Our guests can bring guide dogs to the hotel free of charge.
16. RIGHTS OF THE SERVICE PROVIDER
If the Guest does not comply with his obligation to pay the fee for penalty services used or ordered in the Contract but not used, the Service Provider shall have the right of lien on the personal belongings of the Guest that he brought to the hotel to secure his claims.
17. OBLIGATION OF THE SERVICE PROVIDER
the. Fulfillment of the accommodation and other services ordered on the basis of the contract in accordance with the applicable regulations and service standards.
b. Investigating the Guest's written complaint and taking the necessary steps to deal with the problem, recording them in writing.
18. ILLNESS OF THE GUEST
If the Guest falls ill during the use of the accommodation service and is unable to take care of himself, the Service Provider offers medical assistance.
19. SECURITY OF DATA MANAGEMENT
the. To subscribe to the newsletter on our website, you must enter your name and e-mail address. By subscribing to the Newsletter, the User consents to the processing of their given data. The Service Provider manages the data as long as the data subject does not request their deletion.
b. The option to unsubscribe is provided by a direct link in every newsletter, and it is also possible on the website.
c. The User is responsible for the authenticity of the personal data provided.
d. The Service Provider protects the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage.
e. The Service Provider together with the server operators ensures the security of the data.
f. Only employees of the data controller can access the personal data provided by the User. The data manager does not transfer personal data to third parties other than those indicated.
g. The Service Provider does not disclose personal data to third parties, only based on the prior and express consent of the person concerned.
h. The User acknowledges that the Service Provider is obliged to release personal data to the requesting authority on the basis of legal authorization, if the legal conditions are met. The User may not object to the provision of data based on the law, official or court decision.
20. RESPONSIBILITY OF THE SERVICE PROVIDER
the. The Service Provider assumes responsibility for the damage suffered as a result of the loss, damage or destruction of the belongings of the occupying Guest, in the event that the Guest has placed them in a place designated by the Service Provider or generally assigned to this purpose, or in his room, or which the Service Provider has placed handed over to an employee whom he considered entitled to receive his belongings.
b. The Service Provider's responsibility does not extend to those damage events that occurred due to an unavoidable cause beyond the scope of the Service Provider's employees and Guests, or that were caused by the Guest himself.
c. The Service Provider is only responsible for valuables, securities and cash if he expressly accepted the thing for safekeeping, or expressly refused to accept it for safekeeping, or if the damage occurred for a reason for which he is liable according to the general rules. In this case, the Guest bears the burden of proof.
d. The Service Provider is also not responsible for damages resulting from improper use.
21. CONFIDENTIALITY
In fulfilling its obligations contained in the Contract, the Service Provider is obliged to act in accordance with the rules of the law on the protection of personal data and the disclosure of data of public interest.
22. VIS MAJOR
Any reason or circumstance (for example; war, fire, flood, bad weather, power failure, strike) over which the party has no control (vis majeure), any party is released from fulfilling their obligations arising from the Contract, as long as this reason or circumstance exists.
23. PLACE OF PERFORMANCE AND LAW APPLICABLE IN THE LEGAL RELATIONSHIP OF THE PARTIES, JURISDICTION
the. The place of performance is the place where the accommodation hotel is located.
b. In relation to all disputes arising from the accommodation contract, a court with substantive and local jurisdiction will be appointed in relation to the Service Provider.
c. The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian legislation.
24. DATA OF OUR WEBSITE VISITORS
the. The Service Provider does not record the user's IP address or other personal data when visiting the website it operates. When visiting the website, you can search freely and anonymously. The Service Provider uses the anonymous Internet visit exclusively for statistical purposes, to optimize its Internet appearance, to increase the security of the system, the recorded data does not contain any personal data.
b. The Service Provider treats all data and facts concerning the Users as confidential, and uses them exclusively for the preparation of its own research and statistics.
c. The Service Provider does not assume responsibility for its previous pages that have already been deleted, but were still archived with the help of Internet search programs. The operator of the search page must ensure that they are removed.
25. OUR NEWSLETTER
The Service Provider delivers online Newsletters and electronic direct marketing messages (hereinafter: Newsletter) containing news, information and offers several times a month to people who subscribe to the newsletters of the website it operates.
26. DATA PROTECTION STATEMENT
In the course of its activities, the Service Provider considers the protection of personal data to be of utmost importance. In all cases, it handles the personal data provided to it in compliance with the applicable laws, ensures their security, takes the technical and organizational measures, and develops the procedural rules necessary to comply with the relevant laws. In the course of the Service Provider's activities, the Service Provider uses the users' data solely for the purpose of concluding contracts, invoicing, and its own advertising purposes in accordance with the Data Protection Act. When concluding the accommodation service contract, you accept that you have read and understood the above terms and conditions and agree with their contents. The General Terms and Conditions may be amended in the future.
These regulations will enter into force on February 20, 2019.
Szentes, February 20, 2019
Managing Director Lilla Bozóki
Valid until withdrawn.
